Frequently Asked Questions
Everything you need to know about our products, services, and policies. Can't find the answer you're looking for? Feel free to contact our support team.
All our pieces come with a certificate of authenticity. We source our diamonds and precious metals only from trusted, conflict-free suppliers and each item undergoes strict quality control.
Yes, we ship worldwide securely via our premium delivery partners. All international shipments are fully insured until they reach your doorstep.
Absolutely! We offer bespoke services. You can work directly with our master jewelers to design a custom piece from scratch or modify an existing design to your preferences.
We offer a 30-day return policy for all standard pieces in their original condition. Custom-made or engraved items are generally non-refundable, but we will always work with you to ensure you are 100% satisfied.
We recommend keeping your Jewellery away from harsh chemicals, perfumes, and extreme temperatures. Store them in the provided soft pouch when not in use. We also offer complimentary annual professional cleaning for all our customers.